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PostRoll Help

Your library

When you buy a product from an Outpost shop — a PDF, an art pack, an audio bundle — it’s added to your library. The library is a permanent record of everything you’ve purchased on PostRoll; you can download your files any time.

Open your library

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The library lives at /app/purchases. You can reach it from your account menu under Purchases.

Buying a product

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  1. Open the Outpost’s Shop tab.
  2. Click the product to open its detail page.
  3. Click Buy now. PostRoll opens Stripe’s hosted checkout in a new tab.
  4. Enter your card details, fill in any tax-relevant address info Stripe asks for, confirm.
  5. Stripe returns you to the product page. Within a couple of seconds the buy button is replaced with You own this and download links for every file appear.

You’ll also get an in-app + email notification: “Your purchase is ready to download”.

Download your files

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From the product page (or from your library):

  1. Click Download next to the file you want.
  2. The browser starts the download from a short-lived signed URL.
  3. The link is valid for ~5 minutes — if you bookmark and reuse it, it stops working. Just click Download again to get a fresh one.

There’s no download limit — come back as many times as you like.

Payment & receipts

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  • Your card details live with Stripe, not PostRoll. You manage saved cards from your Stripe receipt links.
  • Stripe emails you a receipt immediately after purchase. Keep it for your records — it’s the cleanest paper trail for expenses or reimbursement.
  • Charges show up on your bank statement under the seller’s name — the Outpost host is the merchant of record, so the exact wording varies by seller (often prefixed with “STRIPE *”). Check your Stripe receipt if you don’t recognise a charge.

Refunds

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Each creator sets their own refund policy. To request a refund:

  1. Contact the Outpost owner directly (through their Outpost’s chat or a public contact link).
  2. If the creator can’t help and you think the purchase was fraudulent, contact us at hello@postroll.app — we can investigate.

When a refund is issued:

  • Full refund — your download links stop working. You’ll receive a notification.
  • Partial refund (e.g. a VAT-only refund) — your access is preserved. You’ll just see the refunded amount on your card.

Disputes & chargebacks

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If you don’t recognise a charge, please email hello@postroll.app before filing a chargeback through your bank. We can usually resolve the situation directly without involving Stripe’s dispute process.

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