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PostRoll Help

Login and account issues

Locked out? Work through the section that matches the message you’re seeing.

“Wrong email or password”

Section titled ““Wrong email or password””

For security, this message doesn’t say which part is wrong. Check for typos in the email first — then, if you’re sure the email is right, reset your password (below).

If you see “Too many attempts. Please wait a minute and try again.”, you’ve hit the rate limit — wait a minute before trying again.

Resetting your password

Section titled “Resetting your password”
  1. On the sign-in page, click Forgot your password? (or go to /forgot-password).
  2. Enter your account email and click Send reset link. You’ll see the same confirmation whether or not the email matches an account — that’s deliberate.
  3. Check your inbox and spam folder, then open the link and set a new password. You’re signed in right after.

If the link shows “Link expired”, it’s been used already or sat too long — click Request a new link and use the fresh email. You can request a new link once per minute.

Verification email never arrived

Section titled “Verification email never arrived”

If sign-in says “Please verify your email before signing in.”, your account exists but the confirmation link was never opened. The link expires in 24 hours.

  • Check your spam folder for the confirmation email.
  • On the Check your email page shown after sign-up, click Resend email (available again 60 seconds after each send).

Locked out of two-factor

Section titled “Locked out of two-factor”

The Two-factor verification screen accepts either:

  • the current 6-digit code from your authenticator app, or
  • a recovery code — click Use a recovery code instead and paste one of the ten codes you saved when you enrolled. Each works once, and using one turns two-factor off, so re-enrol from Settings → Security afterwards.

If a 6-digit code is rejected, wait for the next one — codes rotate every 30 seconds.

Google or Facebook sign-in fails

Section titled “Google or Facebook sign-in fails”

The sign-in page offers Continue with Google and Continue with Facebook. If the provider bounces you back with an error, try again — most failures are one-off hiccups on the provider’s side. Make sure you’re using the same provider you originally signed up with.

Section titled “Related”