Billing issues

Most billing questions are answered in depth in Billing & subscription — this page just routes you to the right one fast.

I upgraded but my plan isn’t showing

Premium features normally unlock within a couple of seconds of checkout. If they haven’t:

1. Switch back to the PostRoll tab — the app re-checks your plan when you return to it (handy if checkout finished in another tab).
2. Refresh the page.
3. Open Settings → Billing and confirm the plan shown at the top. If it still says Starter a few minutes after a successful charge, email us (below) with your receipt.

My payment failed / it says “Past due”

Your plan isn’t cancelled yet — the charge is retried automatically, and updating your card usually fixes it on the next attempt. See Refunds & failed payments for the full timeline and what happens if retries keep failing.

I want a refund

First paid subscriptions have a 14-day money-back guarantee — see Refunds & failed payments for eligibility and how to request one. If you just want to stop paying, cancelling keeps your access until the period ends at no extra cost.

I can’t switch from annual to monthly

That’s by design: annual plans run until they renew, so monthly billing becomes available once your annual term ends. Switching tiers (and annual-to-annual changes) works any time — see Managing your subscription.

Where are my receipts?

Settings → Billing → Billing history lists every charge with a View link to the receipt.

Getting help

For anything involving a specific charge, email hello@postroll.app from the email on your account, with the date and amount. Please contact us before filing a bank chargeback — we can almost always resolve it faster directly.

Related

• Refunds & failed payments — the money-back guarantee and past-due timeline
• Managing your subscription — card, plan switches, cancel and resume
• Upgrading — how checkout works