Check if PostRoll is down

When something isn’t working, the fastest way to tell whether it’s PostRoll or your own connection is the status page:

The status page is hosted separately from the app on purpose, so it stays online even when PostRoll itself is having a bad day.

What each service means

Web app — the main site and the app at postroll.app/app.
Help docs — this help centre.
Realtime / VTT — live updates: board collaboration, chat, presence dots, and virtual tabletop sessions.
Database — where your worlds, wikis, characters, and cards live.
Cache, File storage, Payments, Email, PDF export — the supporting services behind uploads, images, checkout, notifications, and wiki exports.

If a service shows red, the problem is on PostRoll’s side and it’s already being worked on — you don’t need to report it.

During an outage

Check the status page first. If the affected service is red, sit tight — recovery updates are posted there.
If everything is green but something’s still broken for you, it’s likely local. Try a hard refresh, then see Connection and real-time issues and Sign-in and account issues.
Still stuck? Reach us at hello@postroll.app.